Learn the roles within our digital leadership and processes, the methods we use to deliver great digital work, and the cross-organisational groups that foster collaboration and an active content culture within Shelter.

4 digital workers at Shelter consider diagrams pinned to a board

Section pages

Communities of Practice (CoPs)

These non-hierarchical networks of practitioners help shape the digital framework and keep teams joined up.
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Digital teams and their partners

From subject matter experts to researchers to agencies, our success depends on collaborating with partners.
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The roles that drive our devolved model

Content management carries a range of responsibilities and is a key element of how digital can help Shelter achieve its objectives.
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Business ownership in practice

Our business owners lead Shelter’s digital output in several pivotal ways, first and foremost by tying it all to the organisation’s strategy.
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Digital governance

We’ve created a golden thread of strategic connection through everything we envision, plan, research, design, develop and launch.
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Understanding our audiences

User research has become the power tool in creating high-value digital - in discovery, test-and-learn releases, or operating live products and services.
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Measuring success

Learn all the motivations for measuring how a product or service is performing, and how devolved teams are benefitting.
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Contact us about the digital framework

Have a question or comment? Found a bug? Or maybe you’d like to contribute to the framework? Use our contact form to get in touch.