Learn the roles within our digital leadership and processes, the methods we use to deliver great digital work, and the cross-organisational groups that foster collaboration and an active content culture within Shelter.
Section pages
Communities of Practice (CoPs)
These non-hierarchical networks of practitioners help shape the digital framework and keep teams joined up. Read more
Digital teams and their partners
From subject matter experts to researchers to agencies, our success depends on collaborating with partners. Read more
The roles that drive our devolved model
Content management carries a range of responsibilities and is a key element of how digital can help Shelter achieve its objectives. Read more
Business ownership in practice
Our business owners lead Shelter’s digital output in several pivotal ways, first and foremost by tying it all to the organisation’s strategy. Read more
Digital governance
We’ve created a golden thread of strategic connection through everything we envision, plan, research, design, develop and launch. Read more
Understanding our audiences
User research has become the power tool in creating high-value digital - in discovery, test-and-learn releases, or operating live products and services. Read more
Measuring success
Learn all the motivations for measuring how a product or service is performing, and how devolved teams are benefitting. Read more
Contact us about the digital framework
Have a question or comment? Found a bug? Or maybe you’d like to contribute to the framework? Use our contact form to get in touch.
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