For any type of digital content, no matter the audience or which channel it’s used on, Shelter has a set of clear best practice guidelines for creating high quality, user-focused content.

How to write online content

Across-the-board guidelines that cover focusing on the user, writing in plain English, how to follow Shelter’s house style, how to use links, calls to action and more.
Read the guide

Shelter’s house style

Learn all the conventions we use for spelling, grammar, and style, for any copy you write.
Read the style guide

How to use content design

A guide to the methodology that uses research, collaboration, and a focus on the user to create great content as simply and efficiently as possible.
Read more

How to use case studies

A guide to finding stories, finding and using photos, quoting case studies, and getting permissions.
Read more

How to write about domestic abuse

A guide to using the right language and tone when writing about domestic abuse.
Read more

Video guides

Video can be the most powerful form of digital content, with the greatest potential to tell a story and engage people. But unless it’s planned according to standards and guidelines, a lot can go wrong with video. The guides below can show you how to do videos the right way.

Filming basics, a practical guide

This introductory guide covers the filming process and some practical self-shooting techniques to help you get started. 
Read more

Video captioning

All video produced for Shelter’s channels must have captions (subtitles). This guide takes you through the checklist and specs.
Read more

Video supers

Supers are titles, text, or graphics added to video. They can add value for viewers, but should be used sparingly and only if necessary.
Read the guide

Case study videos

This guide will help filmmakers and partners produce stories in Shelter’s style of observational and participatory documentary videos.
Read more 

How to commission a video

If you’re commissioning a video using Shelter’s video team or external filmmakers, this guide is essential reading before you get started.
Read the guide

Essential production documents

Download a range of documents you'll need in producing your video.

Accessibility guides

More than ever, organisations know their websites and social media content need to be usable for people with disabilities, who make up over 20% of the UK population. These guides will help you understand accessibility and how to build it into your plans and content.

Shelter’s Accessibility Guidance & Best Practices

1 in 5 people in the UK have a disability. Web accessibility ensures they face no barriers to using our websites and content. This guide explains the types of disabilities, audience volume, legal requirements and how to create a roadmap to accessibility for a digital product or service.
Read the guide

Writing accessible content

There are straightforward best practices for making sure your users with disabilities can navigate and understand your content.
Read the guide

Social media and accessibility

Shelter’s social channels are fundamental to our ability to reach people facing homelessness or experiencing bad housing, as well as appeal to people hoping to support our work. So it’s crucial that our social content is accessible.
Read more

Accessibility success criteria

This comprehensive list covers the criteria for meeting Web Content Accessibility Guidelines (WCAG) standards.
Read more

Publishing guides

Getting Contentful: How to use our CMS

A range of guides for users of Shelter’s content management system.
See the guides

What is our publishing workflow?

To drive quality across Shelter’s estate, we’ll be putting effective and efficient workflows in place for each team.
Read more

Contact us about the digital framework

Have a question or comment? Found a bug? Or maybe you’d like to contribute to the framework? Use our contact form to get in touch.